Basic Troubleshooting for viewers...
👉 Use only one of the following supported browsers:
Windows - Internet Explorer 11 on Windows 10 only
Windows - Microsoft Edge, Chrome, Firefox (Version 38 or newer)
Mac - Safari (Version 8.2.5 or newer)
iPad & iPhone - iOS9 or newer
Android - Version 4.4 or newer
👉 Make sure your internet is fast enough for smooth playback.
We recommend a minimum internet download speed of 1.5Mbps for video on demand content and 4Mbps for live event content. You can test your internet speed by using a service such as www.speedtest.net. If your download speed is slower, your viewing experience may be degraded. Please note that viewing a live video stream over a wireless connection can be unreliable.
👉 There could be a few causes resulting in slow or interrupted video playback.
In general, if you’re connecting over Wi-Fi and experiencing constant re-buffering or other issues during playback, try moving your router to a closer and elevated location far away from other devices that may cause electrical interference. Turning off additional devices connected to the same network might help with signal quality. Google home, Chromecast, Alexa, Multiple Phones, Pads or Laptops all fight over one wifi signal.
👉 Ad-blockers & Browser extensions may also be interfering with the video.
Turn extensions Off and "Hard refresh" the page. This is done by pressing the "Ctrl+F5" keys on Windows or "Cmd+Shift+R" on Mac. Multiple opened tabs may sometimes cause issues. Close all instances of your browser then relaunch the browser and try again. If that doesn't help, clear your browser cache.
👉Didn't helped? Reach out and we'll look into it. Thank you!
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